Service & Support

As standard, the serial number is located on the left side of the Tool Holder, opposite to the crowning drive unit. Check out this video for more information.

Please contact WILA for the correct hose replacement kit and repair instructions. Check out this video for more information.

Please contact the WILA Service team. Make sure that you have the serial number of your WILA product at hand so we can provide you with the correct documentation.

Warranty:

All our purchases and sales are subject to the "Orgalime S2012 - General conditions for the delivery of mechanical, electrical and electronical products".

In addition, we have additional warranty terms:
The warranty terms include 1 year warranty on products delivered by Wila, except on consumables that last less with normal use.

Warranty claim procedure within the 1 year warranty period:
Provide Wila with detailed information, including the Serial number, detailed description of the problem, supported with photos and/or videos.

Based on the information sent, Wila will assess what may be the cause of the problem and whether it can be determined on the basis of this information whether it concerns warranty. If the information sent is inconclusive, we may ask you to return the part for warranty inspection at Wila.

If warranty is determined we will replace or credit the part free of charge. If no warranty is determined, we will charge for the replacement part.

Return:

All our purchases and sales are subject to the "Orgalime S2012 - General conditions for the delivery of mechanical, electrical and electronical products".

In addition, we have additional return terms:
Within three months after purchase most products purchased directly from Wila can be returned for credit, provided they are unused and in new condition.

What can't be returned:
• Damaged or used products
• Customer-specific purchased products
• Hose replacement kits
• Consumables that are specially supplied to the length requested, like protective foil.

Before returning, please contact Wila, who will assess whether the item to be returned qualifies for a credit. If the item qualifies for return, the return information will be sent and the item can be returned.

If after inspection the item is released for credit, 20% of the gross purchase value will be charged for handling, the remaining amount will be credited to you.

Check out the differences in our Tool Holder section.